Frequently Asked Questions
Our office is open M-F 7:30AM - 4:30PM. We typically provide cleaning services during this time so you can come home to a Sparkly clean home, however, we do offer flexible options, so call our office to find out more!
We reserve your appointment just for you and request a 24-hour notice if you need to skip, reschedule, or cancel your cleaning. This allows us time to reassign your Sparkler to another client to ensure they receive the pay they depend on. If we receive less than a 24-hour notice or we can’t access your home, it may be necessary for us to charge you a minimum cancellation fee of $30.
Skipped cleanings will be assessed an additional fee and due at the time of the next cleaning in the amount of $20 for weekly, $40 for biweekly, and $60 for monthly service schedules. When a cleaning is skipped our employees must work harder and longer on the next cleaning. A weekly has now become a biweekly, a biweekly a monthly, etc. Skipped cleanings do not change the schedule going forward. Cleanings that are rescheduled at the client's request are considered a skip and subject to the additional fee.
We value our employees and put an enormous amount of time, energy & expense into our screening, hiring, and training process. It is for this reason that our customers and employees sign an unfair solicitation agreement. This agreement helps safeguard our success in providing only the best staff to our deserving customers.
Additionally, all of our employees have signed a non-compete agreement with our company. They are prohibited from soliciting our clients. As a client, you agree not to solicit services from our employees outside of the services of Sparkle Plenty Profession Cleaners.